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Shipping and Returns

Shipping Methods and Rates

Our orders are shipped and delivered on business days (Monday to Friday, excluding national holidays). The estimated delivery time to the JABODETABEK area is 2-3 business days and outside JABODETABEK 7-14 business days. Delivery using standard shipping and the rates charged vary according to location.

Standard Shipping 
Complimentary shipping on all orders up to Rp 15.000 to all over Indonesia. 

We implement a flat rate shipping cost, divided into 3 region:

  1. JABODETABEK: Rp 9.000 (2-3 business days)
  2. Java: Rp 24.000  (7-14 business days)
  3. Outside Java: Rp 50.000  (7-14 business days)

ORDER STATUS

We process orders Monday through Friday in the order in which they are received. Orders placed after 17:00 WIB will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 021-50986121 or email us at Customer Service and we would be happy to assist you.

CHANGE SUBMITTED ORDERS

If you need to change an order you have already placed, please contact a YSL Beauty Customer Representative at 021-50986121 or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact a YSL Beauty Customer Representative at 021-50986121 or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

RETURNS & REFUND

How do I return my order?
To initiate a return, or if you have questions regarding defective merchandise returns for products purchased online on https://www.yslbeauty.co.id/en/, please contact our Customer Service team or email us at Customer Service.

When will I get my refund?
Your refunds will be processed immediately after the returned product is inspected by our quality assurance team and confirmed that it complies with our returns policy.
This quality check takes up to 3 business days after the product is received at our warehouse.
Refunds by the YSL Beauty official online store to a payment service provider (for example your credit card provider) will take 7 business days after the returns and refunds are confirmed.
Before the refund process, customers must provide a Bank account with complete and valid data*
Please note that the time required by each payment service provider to make a refund may differ. If you have not received your refund within 21 business days, please contact our Customer Service team or send us an email at Customer Service.

*Customers are responsible for providing complete and valid Bank account data. If there are errors, this process will be rejected and cause a late refund.

Can I exchange a product?
Unfortunately, we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product that is damaged, defective or isn’t what you ordered, you will need to return your purchase to get a refund and place a new order.

What should I do if my product arrives damaged or defective, or isn't what I ordered?
If you have received products that you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging, we also recommend you to call our online shop customer service team and let the representative know the details of your order. They are available Monday through Friday except for public holidays, from 9 AM to 6 PM. Our advisors are happy to assist you.

What qualifies as a possible successful return?
Below are the qualifications for successful return:

  1. The return process must be initiated within 14 days of order receipt, starting from the day of receipt of the ordered products.
  2. Items should not be worn/used and should be in their original packaging. Clothing and foot-ware returns will only be accepted if the original label/hangtag has not been detached or removed.s
  3. Products have all parts of the original state, and are re-packed with the original bag/shoebox/packaging and outer box to keep the original packaging intact.
  4. The original bag/box/packaging should be in good condition.
  5. Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  1. Obtained from a source other than https://www.yslbeauty.co.id/
  2. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  3. Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
  4. It doesn’t repack using the outer box/box and we find any damage on the original box/packaging/polybag/product.

Will you refund my shipping/delivery costs if I return my order?
We will refund the full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, for example – YSL Beauty delivers the wrong item, item damage due to the production process.

What do I do if my question isn't covered here?
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team and let the advisor know the details of your order and/or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. Please contact us through Customer Service.

INTERNATIONAL SHIPPING

We regret that we do not ship outside Indonesia at this time for orders placed at yslbeauty.co.id. Please refer to our YSL Beauty International Retail Locator for a directory of stores that offer YSL Beauty products, listed by country.

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