Answer to common questions
This could be for 2 reasons:
- Either your spam filters are too high, which means that our emails have been blocked a spam
- Or, your order may not have been successfully submitted.
For further information, email us here at Customer Service
A YSL Beauty Representative will be happy to assist you.
Sorry, product samples are not available for general distribution, however you will receive three samples on all orders withouth minimum purchase.
Additionally, if you are interested in trying Yves Saint Laurent cosmetics and skincare products, please visit one of our counters. Our Beauty Advisor will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.
If you have a YSL Beauty promotional code, you can let us know at check-out before confirming your order in the input field “Enter Promo Code” on the Cart Page. Once the code is entered, the offer will be directly applied to the amount of your shopping bag.
Orders submitted on our website process and ship very quickly.
Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
After processing, you should expect your order to be delivered by JNE in approximately 2-3 business days to JABODETABEK or 7-14 hari to Java and Outside Java.
You can go to login page and check your orders
Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information:
– Order number
– Order date
– Delivery and invoicing details
– List of items ordered
– Total amount of the order
– Payment Method
– Billing Address
If you do not receive this confirmation e-mail, (and you’ve checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us at Customer Service
We are sorry that you are having difficulty placing your order. Please be aware that if your billing address does not match the credit card company's records exactly, your order will not be placed.
Please contact our Customer Service for further information.
If you have not received your order past the estimated delivery time to your respective area, please contact our Customer Service.
Please be advised that there is a potential delay in delivery due to lockdown restrictions. The estimated delivery time for JABODETABEK is 2-3 working days and 7-14 working days to Java and Outside Java.
Choose the desired quantity and the shade/size if applicable, then click on “Add to Cart” then proceed to “Checkout” upon placing an order you will be invited to create an account or order as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted.
Unavailable Product: Among the YSL Beauty products you can purchase online, a product may temporarily be unavailable. In this event, you can click on ‘Notify me’ and leave your email address to be notified as soon as the product is back in stock.